dravionethsula - Personal Development & Coaching Programs

Introduction and Overview

dravionethsula ("we," "us," or "our") operates the dravionethsula.sbs website and provides self-development coaching services throughout Australia. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, website, or participate in our coaching programs.

We understand that trust forms the foundation of effective coaching relationships. That's why we're committed to being transparent about our data practices and ensuring your personal information receives the protection it deserves. This policy complies with the Australian Privacy Principles under the Privacy Act 1988 and reflects our genuine commitment to safeguarding your privacy.

By using our website or engaging with our services, you consent to the collection and use of your information as described in this Privacy Policy. We encourage you to read this document carefully and contact us with any questions.

Information We Collect

We collect several types of information to provide you with effective coaching services and maintain our website functionality. The information we gather falls into three main categories, each serving specific purposes in delivering our services.

Personal Information You Provide

Contact details including your name, email address, phone number, and mailing address
Account information when you register for our services or create an online profile
Coaching-related information such as goals, challenges, preferences, and session feedback
Payment information including billing addresses and transaction details
Communication records from emails, phone calls, and coaching sessions
Survey responses and feedback you provide about our services

Automatically Collected Information

Device information including IP address, browser type, and operating system
Website usage data such as pages visited, time spent, and navigation patterns
Location information based on IP address for service customization
Technical information about how you access and interact with our website
Cookie data and similar tracking technologies (detailed in our Cookie Policy)

Information from Third Parties

We may receive information about you from third-party sources, including payment processors, marketing platforms, and social media networks when you interact with our content. We only collect such information when you've provided consent to those third parties to share it with us.

How We Use Your Information

Your information serves multiple purposes in helping us deliver quality coaching services and maintain our business operations. We use your data responsibly and only for legitimate business purposes that benefit your experience with dravionethsula.

Purpose	Legal Basis
Providing coaching services and session management	Contract performance
Processing payments and managing billing	Contract performance
Communicating about services and appointments	Contract performance
Improving our services based on feedback	Legitimate interest
Marketing communications (with consent)	Consent
Legal compliance and dispute resolution	Legal obligation

We also use your information to personalize your coaching experience, maintain accurate records of our sessions together, and ensure we can provide continuity in your self-development journey. When we send marketing communications, we always provide clear opt-out options and respect your preferences.

Information Sharing and Disclosure

We believe in maintaining confidentiality as a cornerstone of effective coaching relationships. We don't sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in specific, limited circumstances.

Service Providers: We work with trusted third-party companies that help us operate our business, such as payment processors, email service providers, and website hosting companies. These partners only receive the minimum information necessary to perform their services and are bound by confidentiality agreements.
Legal Requirements: We may disclose your information when required by law, court order, or government regulation. We'll notify you about such requests unless prohibited by law or when we believe notification could compromise an investigation.
Business Transfers: If dravionethsula undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll provide notice before your information becomes subject to a different privacy policy.
Safety and Protection: We may share information when we believe it's necessary to protect the safety, rights, or property of dravionethsula, our clients, or others. This includes exchanging information with other organizations for fraud protection.
Consent: We may share your information for other purposes when we have your explicit consent to do so.

All third parties we work with are required to maintain appropriate security measures and use your information only for the purposes we've specified. We regularly review our relationships with service providers to ensure they meet our privacy standards.

Your Rights and Choices

Under Australian privacy law, you have several important rights regarding your personal information. We're committed to helping you exercise these rights and will respond to your requests within reasonable timeframes.

Access and Correction

You have the right to request access to the personal information we hold about you. You can also ask us to correct any inaccurate or outdated information. To make these requests, contact us using the details provided at the end of this policy. We may ask you to verify your identity before providing access to your information.

Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly. Even if you opt out of marketing communications, we may still send you important service-related messages about your coaching sessions or account.

Data Deletion

You may request deletion of your personal information, subject to certain exceptions. We may need to retain some information for legal compliance, dispute resolution, or legitimate business purposes. When deletion isn't possible, we'll explain why and discuss alternatives.

Complaints Process

If you have concerns about how we've handled your personal information, please contact us first so we can work to resolve the issue. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Security and Storage

Protecting your personal information is a priority for us. We implement comprehensive security measures designed to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Encryption of sensitive data both in transit and at rest
Regular security assessments and updates to our systems
Access controls that limit who can view your information
Secure facilities and equipment for data storage
Employee training on privacy and security best practices
Incident response procedures for potential security breaches

We store your information on secure servers located in Australia and use reputable cloud service providers that comply with Australian privacy standards. While no security system is completely foolproof, we continuously monitor and improve our security measures to protect your information.

If we become aware of any security incident that may affect your personal information, we'll investigate promptly and notify you as required by law. We'll also take steps to minimize any potential impact and prevent similar incidents in the future.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Different types of information have different retention periods based on their nature and our business needs.

Coaching Records

We typically retain coaching session records and related communications for seven years after your last session. This allows us to provide continuity if you return for additional coaching and meets professional record-keeping standards.

Financial Records

Payment and billing information is retained for seven years to comply with Australian tax and accounting requirements. This includes transaction records, invoices, and related financial documentation.

Marketing Information

Marketing lists and related information are maintained until you opt out or we determine the information is no longer needed for our marketing purposes. We regularly clean our marketing databases to remove outdated information.

When information reaches the end of its retention period, we securely delete or anonymize it so it can no longer be linked to you personally. Some statistical or anonymized information may be retained indefinitely for business analysis purposes.

International Data Transfers

We primarily store and process your information within Australia. However, some of our service providers may be located overseas, particularly for website hosting, email services, and payment processing.

When we transfer your information overseas, we ensure appropriate safeguards are in place. This may include using service providers in countries with adequate privacy protections or implementing contractual protections that meet Australian privacy standards.

Countries where your information might be processed include the United States and member countries of the European Union, all of which have established privacy frameworks. We regularly review these arrangements to ensure they continue to provide adequate protection.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use

Essential cookies required for basic website functionality
Performance cookies that help us analyze website usage
Functional cookies that remember your preferences and settings
Marketing cookies used to deliver relevant advertisements

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website features, but essential functionality will remain available. We respect your choices about cookie usage and provide clear information about what each type of cookie does.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make significant changes, we'll notify you through email or prominent notices on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Continued use of our services after any changes become effective constitutes acceptance of the revised Privacy Policy. If you don't agree with any changes, please discontinue use of our services and contact us to discuss your account.

Privacy Policy